Top CRM Software Solutions: Top 5 Picks for Companies in Jordan

79% of businesses use a CRM

Implementing customer-centered decisions and actions is the driving force behind scaling businesses and the primary reason for the increased investment in CRM software.

However, finding the best CRM (customer relationship management) software for your business can be a daunting task. There are so many options and features to consider. 

After considering various factors we have curated this list of top 5 CRM Softwares in Jordan. 

Top 5 CRM Softwares in Jordan

1. Nimble CRM 

Nimble CRM is a market-leading CRM software in Jordan designed to foster and nurture relationships rather than just tracking transactions. It’s a relationship-focused CRM that’s perfect for business professionals, solopreneurs, and teams. Nimble CRM not only streamlines workflows but also enriches contacts with social and business data, ensuring that you have all the information you need at your fingertips. With its integration capabilities, it works seamlessly across various channels, including your inbox, LinkedIn, and other web platforms.

Features

1. Nimble Prospector: This feature empowers users to work smarter across various platforms. With Nimble Prospector, you can access the benefits of your CRM from virtually anywhere, including inboxes, social platforms, and any web browser app. It’s also available for Outlook, making it even more versatile.

2. Relationship Management: Nimble CRM stands out with its ability to unify contact data. It automatically combines contacts, social media connections, communications, inboxes, calendar appointments, and contacts from your favorite SaaS business apps into one comprehensive relationship manager.

3. Live Profiles: This feature provides actionable and easily accessible contact records. Users can swiftly locate contact information and view the team’s interaction history, offering a 360-degree perspective of customers and leads. Additionally, you can add notes, update deal statuses, and access social handles directly from the profile.

4. Segmentation: Organizing your contacts is made simpler with Nimble’s segmentation feature. You can segment your contacts into specific lists, allowing for targeted actions such as sending group emails and more.

5. Group Emails: Engaging with your contacts at scale becomes efficient with Nimble’s group email feature. Users can send personalized, templated group emails directly from their personal email. This feature also comes with tracking, analytics, and reporting to monitor the effectiveness of your outreach.

Pricing 

• 24.90$ per user/month 

2. Insightly CRM 

Insightly CRM is a modern and scalable CRM software in Jordan tailored to meet the needs of businesses aiming for growth. It offers a unified platform that integrates seamlessly, making it simple to set up and use. Insightly is designed to centralize customer data, streamline sales processes, and foster lasting customer relationships. With its emphasis on integration and collaboration, Insightly has partnered with various businesses, including award-winning firms, to achieve their growth goals.

Features

1. Sales Management: Insightly centralized customer data to help businesses close more deals efficiently. It offers features like lead driving, sales pipeline creation and tracking, and customization of objects, fields, and project management stages.
2. Marketing Automation: With Insightly Marketing, businesses can attract visitors, convert them into prospects, and run large-scale marketing campaigns. It offers intuitive usage, A/B and multivariate testing, flexible email templates, and enterprise-grade segmentation and dashboards.
3. Customer Service: Insightly Service is designed to elevate the customer experience. It helps businesses exceed customer expectations by offering a convenient customer support portal, knowledge management, ticketing, insights, and SLA management.
4. AppConnect: Insightly’s AppConnect ensures that businesses stay connected to the apps they already use. It’s a powerful, no-code integration engine that connects with various applications, from finance and HR to sales and marketing.
5. Unified Platform: Insightly provides a unified platform that integrates CRM, marketing, and other essential business processes. This integration ensures collaboration and growth, as evidenced by the success stories of businesses that have partnered with Insightly.

Pricing 

Plus- $349 per month

Professional- $899 per month

Enterprise- $2,599 per month

3. Bitrix24

Bitrix24 CRM is a comprehensive online workspace designed to cater to businesses aiming for robust sales, marketing, project management, and more. Recognized as a leading CRM tool, Bitrix24 is built for businesses that desire complete control over their sales processes, from lead acquisition to customer service, all in one platform. 

Bitrix24 stands out as the best CRM software in Jordan, offering a suite of over 30 tools that integrate seamlessly to ensure efficient sales, administration, and marketing processes. With its extensive features, user-friendly interface, and emphasis on collaboration and integration, Bitrix24 CRM is a top choice for businesses aiming to optimize their customer relationship management processes.

Features

1. CRM & Lead Management: Bitrix24 allows businesses to generate, manage, and convert leads into loyal customers automatically, streamlining the entire sales process.
2. Omni-channel Marketing: With Bitrix24, businesses can run marketing campaigns, build landing pages, and track actionable metrics across multiple channels, ensuring a wide reach and effective engagement.
3. Unified Workspace: Bitrix24 offers a consolidated space where teams can create, edit, and share documents and files, fostering collaboration and ensuring that all essential data is easily accessible.
4. Client Service & Communication: The platform integrates all customer communication channels into a unified system called the Contact Center. This ensures that businesses can track all customer interactions, whether via social media, live chats, or VoIP telephony.
5. Project & Sales Management: Bitrix24 provides built-in tools for task and project management, allowing businesses to manage their sales teams remotely, track work time, assign tasks, control deadlines, and monitor individual performance metrics.

Pricing

• Basic 5 users: $19.10/month
• Standard 50 users: $47.92/month
• Professional 100 users: $95.96/month 
• Enterprise 250 users: $192.03/month

4. Zoho CRM

Zoho CRM is a comprehensive customer relationship management solution designed to empower businesses with the tools and insights needed to drive growth and foster lasting relationships. Recognized as one of the leading CRM platforms, Zoho CRM is particularly popular in Jordan, where businesses value its robust features and user-friendly interface. With its commitment to innovation and customer-centric approach, Zoho CRM stands out as the best CRM software in Jordan.

Features

1. Sales Force Automation: This feature allows businesses to automate routine sales, marketing, and support functions. It optimizes workflows, reduces manual data entry, and speeds up the overall sales process.
2. Lead Management: Zoho CRM provides tools to capture leads, automate lead scoring, and identify potential conversions. It ensures that businesses can effectively follow up with leads and gather detailed contact information.
3. Canvas Customization: With Canvas, users can redesign the CRM’s appearance to suit their preferences. Whether it’s creating a unique experience from scratch or choosing from a range of customized templates, Canvas offers flexibility in CRM design.
4. Journey Orchestration: This feature enables businesses to create personalized customer journeys. It provides insights into customer preferences, allowing for the orchestration of meaningful customer interactions. It also tracks the journey of each prospect or customer, ensuring a seamless brand experience.
5. Predictive Sales and Intelligence with Zia: Zia is an AI assistant integrated into Zoho CRM. It can predict the likelihood of success for leads and deals, detect anomalies, automate tasks, and provide valuable insights. Zia’s capabilities ensure that businesses stay ahead of their sales activities.

Pricing

• Standard

$9.62/user/month billed annually

• Professional

$16.83/user/month billed annually

• Enterprise

$28.85/user/month billed annually

• Ultimate

$31.25/user/month billed annually

5. Salesforce 

Salesforce CRM is a trailblazing CRM software in Jordan that has been at the forefront of CRM innovation since its inception. Designed to cater to businesses of all sizes, Salesforce CRM offers a holistic approach to managing customer interactions, ensuring that businesses can foster meaningful relationships and drive growth. 

Salesforce CRM’s emphasis on innovation, integration, and customer-centricity makes it an invaluable tool for businesses. Its comprehensive features and user-friendly interface ensure that businesses can manage customer relationships efficiently and drive growth. Salesforce CRM emerges as the best choice, offering a suite of tools that seamlessly integrate to provide a 360-degree view of the customer.

Features

1. Sales Force Automation: Salesforce CRM offers robust tools to automate sales processes, ensuring that businesses can efficiently manage leads, opportunities, and customer interactions.

2. Omni-channel Marketing: Salesforce provides a platform for businesses to run targeted marketing campaigns across multiple channels, ensuring that they can reach customers wherever they are and offer personalized experiences.

3. Unified Customer View: With Salesforce Customer 360, businesses get a comprehensive view of their customers, integrating data from various touchpoints to offer actionable insights and foster meaningful relationships.

4. AI-driven Insights with Einstein: Salesforce’s built-in AI assistant, Einstein, offers predictive analytics, automating tasks and providing valuable insights to help businesses make informed decisions.

5. Integration and Collaboration: Salesforce CRM is not just about managing customer data; it’s about fostering collaboration. With tools like Slack integrated into the platform, teams can communicate and collaborate effectively, ensuring that they can work together to achieve business goals.

Pricing

• Customized pricing plans 

Conclusion 

And there you have it! We’ve discussed the top 5 CRM software in Jordan. All the software mentioned above boasts state-of-the-art features. However, it’s crucial to choose a CRM software that aligns perfectly with your business needs. 

By finding a CRM that caters to your organization’s needs, you’ll be able to move quickly, adapt as necessary, and close more leads. Managing customer relationships is at the core of any business, so it’s essential to get it right. 

Are you looking for the best CRM software solutions in Jordan? Go to Zoftware

Zoftware is Middle East’s First and Biggest Software Discovery Platform that can help enterprises to find perfect software solutions to grow their business. 

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